Our Privacy Policy

At Select Homes, we are committed to maintaining the trust and confidence of visitors to our website. In particular, we want you to know that Select Homes is not in the business of selling, renting, or trading email lists with other companies and businesses for marketing purposes. In this Privacy Policy, we’ve outlined when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure.

1. Personal data we collect from you

Personal information collected, processed, stored, and transferred may include:

  • Identity Data: your full name, previous names, date of birth, gender, marital status

  • Contact Data: home address, email address, and telephone numbers

  • Technical Data: IP address, browser type and version, and other technology used to access our website

  • Profile and Usage Data: feedback, survey responses, and usage data

  • Marketing and Communications Data: preferences for marketing and communications

  • Special Category Data: health-related information, collected only when necessary to provide services and with your explicit consent

2. How is personal data collected?

  • Direct contact via phone (calls may be recorded), email, SMS, webchat, or post

  • Automated technologies via the website, web forms, or social media

  • Third-party sources or publicly available data

3. Lawful basis for using your personal data

We rely on the following lawful bases for processing:

  • Consent: for initial communication and to send updates about products/services

  • Legitimate Interest: includes direct marketing, analysis, and improving service delivery

  • Contract: managing our relationship and service agreements

  • Legal Obligation: handling complaints and complying with legal duties

4. You may advise us at any time if you no longer wish us to use your data

Please contact: enquiries@selecthomesuk.com

5. Third parties we collect from or share data with

  • Payment providers: such as Stripe

  • Legal or regulatory bodies

  • In the event of sale or transfer of business

  • Third-party software providers: who securely store data under UK GDPR

6. Sharing does not entitle third parties to market to you

Data is only shared to fulfil our obligations. We recommend reading the privacy notices of any third-party providers.

7. How long we keep your data

We retain personal data only as long as necessary, depending on legal, regulatory, and business needs. Anonymised data may be used for analysis and research.

8. Data Security

Your privacy is important to us. We store data securely and limit access to authorised personnel. While we use strong safeguards, transmission over the internet is at your own risk. We operate within the UK and have procedures in place for suspected data breaches.

9. Your rights in relation to your information

You have the right to:

  • Access: request a copy of your data

  • Correction: update inaccurate or incomplete data

  • Erasure: ask us to delete your data, where applicable

  • Object: to processing based on legitimate interests or for marketing

  • Restrict: ask us to suspend processing in certain situations

  • Transfer: request your data in a machine-readable format

  • Withdraw consent: without affecting prior lawful processing

  • Complain: to the ICO at https://ico.org.uk/make-a-complaint

10. Website & Website Links

We use tools like Google Analytics to understand usage patterns. Contact form submissions are securely stored. We do not control third-party sites and recommend reviewing their privacy policies.

11. Cookie Policy

You can adjust browser settings to refuse cookies, but this may affect website functionality. For details, please see our Cookie Policy.

12. Marketing

You can opt in to receive updates from Select Homes and update preferences or withdraw consent at any time by contacting enquiries@selecthomesuk.com. We will never sell your data.

13. How to contact us

For questions or to exercise your rights, contact:

enquiries@selecthomesuk.com

Select Homes, 20 Wenlock Road, London, Greater London, N1 7GU

14. Timeframe for responses

We aim to respond to all data requests within one month. If more time is needed due to complexity, we’ll notify you.

15. Changes to this Privacy Policy

This policy may be updated for legal, regulatory, or business reasons. Please check this page periodically for updates. Existing data will not be affected without your consent.